Privacy Policy

Last updated: June 2025

This Privacy Policy outlines how Duelisthex (“we,” “our,” or “us”) gathers, uses, shares, and safeguards your personal data when using our services within Canada. We are dedicated to maintaining your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy frameworks such as Alberta’s PIPA, Québec’s Law 25, and British Columbia’s PIPA.

1. Information We Collect

  • Personal Information: Your name, birthdate, home address, email, contact number, and government ID for age verification.
  • Account Information: Login credentials, game history, financial transactions, communication records, and your preferences.
  • Technical Data: IP address, browser and device type, OS version, usage sessions, and interaction data.
  • Geolocation: Your province or territory to confirm legal eligibility for gameplay.

2. How We Use Your Information

  • To confirm your identity and legal age for access
  • To handle your account, enable platform features, and process payments
  • To investigate potential security issues and enforce our Terms of Use
  • To meet our legal and regulatory duties
  • To provide responsive customer assistance
  • To send offers or updates, if you’ve given permission
  • To monitor usage patterns and promote healthy gambling practices

3. Consent and Your Rights

When using our services, you agree to the data collection practices described in this policy. Canadian privacy legislation provides you the right to:

  • Access the personal information we’ve stored about you
  • Request corrections to any outdated or inaccurate records
  • Withdraw consent at any time, within legal or contractual constraints
  • Ask for your data to be deleted when permitted by law
  • Submit a complaint to the Office of the Privacy Commissioner of Canada

4. Data Sharing and Disclosure

We do not sell or lease your personal details. However, we may disclose limited information to trusted partners only under these circumstances:

  • To payment providers or ID verification platforms with secure protocols
  • To Canadian authorities as legally mandated
  • To contracted service vendors (e.g., analytics or hosting), bound by confidentiality and privacy terms

Every third-party service we engage with must follow standards aligned with PIPEDA or relevant provincial law.

5. Data Security

We protect your information using secure encryption (TLS), firewalls, and access control systems. While no system is immune to risk, we proactively review and upgrade our cybersecurity infrastructure.

6. Responsible Gambling and Data

To encourage healthy play, we may use certain behavioral data in compliance with Canadian gaming laws. These uses may include:

  • Analyzing gameplay trends to identify risk patterns
  • Providing access to responsible gambling tools
  • Contributing anonymized insights to support programs when allowed

If you need help, contact:

7. International Data Transfers

When your data is accessed or stored outside Canada, we ensure appropriate safeguards are in place — including encryption, secure channels, and contractual protections — in accordance with applicable privacy laws.

8. Data Retention

We hold on to personal information only as long as necessary to meet the purposes stated here or as required by law. This includes financial reporting and regulatory audits such as anti-money laundering measures.

9. Changes to This Policy

From time to time, we may update this policy to reflect changes in legal requirements or our data handling practices. When revised, we’ll update the effective date at the top of this page. Continued use of our platform signals acceptance of any modifications.

10. Contact Us

If you have questions, privacy-related concerns, or want to submit a data request, please reach out:

Email: [email protected]
Mailing Address: Duelisthex Gaming Ltd., 221 Front Street East, Toronto, ON M5A 1E8, Canada