Responsible Gambling

Last updated: June 2025

Duelisthex is dedicated to fostering responsible gambling behavior throughout Canada. We believe gaming should be a fun and engaging activity—not a financial solution or means to earn money. Our mission is to provide a safe, supportive space where players remain in control and make well-informed choices.

Our Commitment

We champion responsible gaming through several key principles:

  • Blocking access for individuals under the legal age, based on regional regulations (18+ or 19+)
  • Encouraging healthy habits, self-monitoring, and play within personal limits
  • Offering tools that help players track and manage their time and spending
  • Operating under Canadian gaming laws and regional advertising standards

Are You Playing Responsibly?

Reflect on these questions to assess your behavior:

  • Do you see gambling as a way to earn income?
  • Are you risking more money than you can comfortably lose?
  • Do you skip responsibilities or borrow funds to continue gambling?
  • Do feelings of stress, guilt, or frustration accompany your play?

If you answered “yes” to any of these, we recommend exploring our player protection tools or reaching out to the help services below.

Player Tools to Stay in Control

To support responsible habits, our platform includes the following options:

  • Deposit Limits: Choose limits on daily, weekly, or monthly spending
  • Session Alerts: Receive reminders on how long you've been active
  • Self-Exclusion: Temporarily or permanently suspend access to your account
  • Play History: View detailed logs of activity, deposits, and game time

Support Resources in Canada

If gambling is becoming harmful to you or someone close to you, there are 24/7 confidential services available at no cost:

These organizations offer expert advice, emotional support, and connections to counseling services.

Underage Gambling

Access to gambling is strictly limited by provincial age requirements:

  • Must be 18 or older in Alberta, Manitoba, and Québec
  • Must be 19 or older in all other Canadian regions

We enforce age restrictions using verification processes and ID checks. Parents should apply content controls on shared devices to prevent underage access.

Employee Training and Awareness

Our support agents and service representatives receive ongoing education in responsible gambling. They are trained to assist users with setting personal limits, locating help resources, and initiating self-exclusion when requested.

Advertising and Promotions

All marketing materials and campaigns are designed in accordance with provincial laws and Google Ads policies. We avoid portraying gambling as a financial fix or promising guaranteed wins. Promotions and bonus offers always include clear terms, age disclosures, and responsible play messages.

Need Assistance?

Our dedicated team is available around the clock to support any questions regarding responsible play or help you activate account controls.

Email: [email protected]