Terms and Conditions

Last updated: June 2025

Welcome to Duelisthex. Please take the time to carefully review these Terms and Conditions (“Terms”) before using our services. These Terms outline the rules and obligations related to your use of our website, games, offers, and associated features (“Platform”). By signing up or accessing the Platform, you affirm that you meet eligibility requirements and agree to comply with these Terms and all relevant Canadian legislation.

1. Eligibility

  • You must be of legal age to gamble: 18 years or older in Alberta, Manitoba, and Québec; 19 years or older in all remaining Canadian jurisdictions.
  • You must be a Canadian resident and physically present in a province or territory that permits and regulates online gambling.
  • We may request official documentation at any point to confirm your identity and location.

2. Responsible Gambling

We are committed to responsible gaming. Our Platform features several tools designed to support healthy gambling behavior, including:

  • Limits on deposits and losses
  • Session tracking and playtime alerts
  • Self-exclusion options and temporary account pauses

If you need help, please reach out to:

3. Licensing and Regulation

Duelisthex operates under federal and provincial Canadian laws. We adhere to all requirements set by local gaming regulators. You are responsible for ensuring that online gambling is permitted in your location.

4. Account Registration

  • You must submit accurate and current personal details during registration.
  • Only one account per user is allowed. Multiple accounts are strictly forbidden.
  • You are accountable for your login credentials and all actions taken through your account.

5. Promotions and Bonuses

All bonuses and promotional offers may be subject to additional rules such as:

  • Minimum wagering or playthrough thresholds
  • Expiration dates and validity periods
  • Location or game-specific eligibility criteria

Misuse of promotions, including using multiple accounts or false information, may result in revoked bonuses or account termination.

6. Deposits and Withdrawals

  • Limits for deposits and withdrawals differ depending on the payment method and region.
  • Verification of identity is required before withdrawals and processing may take between 1–3 business days.
  • Duelisthex is not liable for any banking delays or rejections by third-party financial institutions.

7. Winnings and Tax Responsibility

All winnings are paid in Canadian Dollars (CAD). It is your duty to report any taxable earnings in accordance with local or provincial regulations. Duelisthex does not provide tax consultation services.

8. Prohibited Conduct

Users must not engage in the following:

  • Any form of cheating, illegal activity, or dishonest practices
  • Using automated tools or programs to gain unfair advantages
  • Creating multiple accounts or impersonating others

Violations may lead to immediate account suspension, loss of winnings, or legal consequences.

9. Service Disclaimers

  • Online gaming involves both financial and emotional risk. Please play with caution.
  • Our Platform is offered on an “as-is” basis and may experience interruptions or technical errors.
  • You assume full responsibility for your use of the Platform and any associated outcomes.

10. Data Privacy and Protection

Your personal information is collected and processed in line with PIPEDA and applicable privacy regulations. For complete details, refer to our Privacy Policy.

11. Amendments

We reserve the right to update these Terms at any time. Changes will be reflected in the “Last updated” date above, and the new version will be posted on the Platform. Continued use implies acceptance of all changes.

12. Contact Us

For questions, feedback, or issues, please contact:

Email: [email protected]
Mail: Duelisthex Gaming Ltd., 221 Front Street East, Toronto, ON M5A 1E8, Canada

13. Dispute Resolution and Jurisdiction

We encourage you to reach out to our support team to resolve any concerns. If necessary, unresolved matters will be governed by the laws of your province or territory of residence. In the absence of a declared jurisdiction, the laws of Ontario will apply.